Refunds & Returns

If your order arrives faulty or damaged in any way (very rare), please just send us an email with a picture of the issue to and we will be happy to send out a free replacement for you – there is no need to return the faulty item to us.

Similarly, if we have sent you the wrong item by mistake – (it happens sometimes, we’re only human), just drop us an email we will arrange to have the correct item sent out. If we require the original item returning to us, we will arrange for a pre-paid returns envelope to be sent out to you.

Unfortunately, we cannot provide refunds or exchanges on orders unless they are damaged or faulty, as all of our personalized items are printed and made to order.